Following a successful engagement with the client for the provision of advertising and marketing services, Golden Chain requested Leonards provide a quote and technical specifications for the replacement of their intranet and website. Golden Chain is a national business cooperative. It is the largest motel chain in Australia with off-shore members as well.
There were several issues involved in addressing the needs of the client. Much of the problem resolution stemmed from a lack of maintenance of existing solutions, high staff and executive turnover resulting in loss of process and procedure, limited use of systems, limited integration of systems and lack of strength in the systems used.
Much of these issues had resulted in the need for the service review being delayed for several years and exacerbated by a “false start” resulting from a supplier failing to deliver a previously planned solution.
A final challenge was that the resultant solution was to be integrated with a third party provided e-commerce booking engine and digitised competition entry portal.